Privacy Policy

Last updated: 12 August 2026

Meridia Growth ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal information we collect, why we collect it, and what we do with it.

This policy applies to meridiagrowth.co.uk and to any service we provide.

Who we are

Meridia Growth is the data controller for the information described in this policy.

Business name: Meridia Growth - Email: [email protected]

We operate across the United Kingdom. If you need our postal address for a formal request, email us and we will provide it.

If you have any question about this policy or about how we handle your information, email us at [email protected].

Information we collect

Information you give us directly

Your name, business name, email address and phone number when you fill in a form, book a call, or get in touch

Details about your business, given during enquiries, onboarding or ongoing work

Any information contained in messages you send us

Information collected automatically when you visit our website

IP address, browser type, device type and operating system

Pages you visited, how long you stayed and how you arrived at the site

Cookie data, where you have consented to it

Information we process on behalf of our clients

When we install and run systems for a client, we may process information belonging to that client's own customers, including names, contact details and enquiry details. In those cases we act as a data processor and the client is the data controller. We only process that information on the client's instructions.

Call recording and AI-handled calls

Some of the services we provide involve an automated system answering, recording and transcribing telephone calls.

Where we operate such a system on our own behalf, calls may be recorded and transcribed so we can respond to your enquiry, keep an accurate record and improve the service.

Where we operate such a system for a client, that client is responsible for how call data is used, and their own privacy policy applies.

Recordings and transcripts are held for no longer than needed and are not sold or shared for marketing purposes.

Why we use your information, and our lawful basis

What we use it for Lawful basis Responding to your enquiry and providing a quote Legitimate interests, or steps taken before entering a contract Delivering the services you have engaged us for Performance of a contract Sending you invoices and taking payment Performance of a contract, and legal obligation Sending you marketing emails about our services Consent, or legitimate interests where you are an existing client Keeping accounting and tax records Legal obligation Improving our website and services Legitimate interests Non-essential cookies and analytics Consent

Where we rely on legitimate interests, that interest is running and growing our business while respecting your rights. You can object to this at any time.

Marketing

If you have asked us to, or if you are an existing client, we may email you about our services.

Every marketing email contains an unsubscribe link. You can also email [email protected] at any time and ask us to stop. We will action it promptly and it costs you nothing.

We do not sell your information to anyone.

Who we share your information with

We share information with the suppliers who help us run the business. Each is bound by contract to protect it and to use it only for the purpose we specify.

CRM and communications platform, used to store contact records, send emails and texts, run our calendar and host parts of our website

Payment processor, used to take card payments and manage subscriptions. We never see or store your full card details

Email and file storage providers, used for day to day correspondence and documents

Website analytics and advertising providers, used to measure how our site performs and how our ads perform

Our accountant, for bookkeeping and tax

Telephony and voice AI providers, used to route, answer, record and transcribe calls

We may also disclose information where we are required to by law, or to establish or defend legal claims.

Transfers outside the UK

Some of our suppliers are based outside the UK, including in the United States. Where information is transferred outside the UK, we make sure it is protected by an appropriate safeguard, such as UK adequacy regulations or the International Data Transfer Addendum to the standard contractual clauses.

How long we keep it

Enquiries that do not become clients: up to 24 months from last contact

Client records: for the duration of the engagement and 6 years afterwards, to meet accounting and legal requirements

Call recordings and transcripts: [PERIOD, for example 12 months]

Marketing contacts: until you unsubscribe or ask us to remove you

Website analytics data: as set by the analytics provider

When information is no longer needed, we delete it or anonymise it.

How we protect it

We take reasonable technical and organisational measures to keep your information secure. That includes access controls, encrypted connections, reputable suppliers and limiting access to those who need it.

No system is completely secure, and we cannot guarantee absolute security of information sent over the internet.

Cookies

Our website uses cookies. Some are essential and make the site work. Others are optional and help us understand how the site is used or measure our advertising.

We ask for your consent before setting any non-essential cookie. You can change or withdraw that consent at any time using the cookie settings on our site, or by clearing cookies in your browser.

Your rights

Under UK data protection law you have the right to:

Ask for a copy of the personal information we hold about you

Ask us to correct anything that is wrong or incomplete

Ask us to delete your information, in certain circumstances

Ask us to restrict how we use it, in certain circumstances

Object to us using it, including for direct marketing

Ask us to transfer it to you or another provider, in certain circumstances

Withdraw consent at any time, where we rely on consent

To exercise any of these, email [email protected]. We will respond within one month. There is no charge.

If we hold information about you on behalf of one of our clients, please contact that client directly. We will pass on any request we receive.

Complaints

If you are unhappy with how we have handled your information, tell us first and we will try to put it right.

You also have the right to complain to the Information Commissioner's Office.

Information Commissioner's Office Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF Helpline: 0303 123 1113 ico.org.uk

Children

Our services are aimed at businesses. We do not knowingly collect information about anyone under 18.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed. If we make a significant change, we will make that clear on this page.