Terms and Conditions

Last updated: 12 August 2026

These terms explain how you may use our website, and the terms on which we provide our services. Please read them before using the site or engaging us.

Who we are

Business name: Meridia Growth | Email: [email protected] | Website: meridiagrowth.co.uk

In these terms, "we", "us" and "our" mean Meridia Growth. "You" and "your" mean the person or business using our website or engaging our services.

Part 1: Using our website

Acceptable use

You may use our website for lawful purposes only. You must not:

Use it in any way that breaks any applicable law or regulation

Attempt to gain unauthorised access to the site, its server, or any connected system

Introduce any virus, malware or other harmful material

Copy, reproduce or redistribute our content without our written permission

Use any automated system to scrape or harvest content or contact details

Our content

All content on this website, including text, graphics, logos, images, video and layout, belongs to us or is used under licence. It is protected by copyright and trade mark law.

You may view and print pages for your own reference. You may not reuse our content commercially without our written permission.

Accuracy and availability

We take care to keep the information on our website accurate and up to date, but we do not guarantee that it is complete, current or error free.

Nothing on this website is professional advice. You should not act on it without taking advice suited to your own circumstances.

We do not guarantee that the website will always be available or uninterrupted. We may suspend, withdraw or change any part of it without notice.

Links to other sites

Our website may link to third party sites. Those links are provided for convenience only. We have no control over the content of those sites and accept no responsibility for them.

Part 2: Our services

What we provide

We install and manage automated systems for businesses. Depending on what you engage us for, this may include an AI telephone answering system, automated follow-up by text and email, review generation, database reactivation, website design, and related services.

The exact scope, price and timescale for your project will be set out in a written proposal or order confirmation. That document, together with these terms, forms the agreement between us. Where the two conflict, the proposal takes precedence.

Quotes and proposals

A quote is valid for 30 days unless we say otherwise. A contract is formed when you accept the proposal in writing and pay any setup fee due.

Fees and payment

Setup fees are payable in advance, before work begins

Monthly fees are payable in advance by recurring card payment or direct debit, on the same date each month

All prices are in pounds sterling and exclude VAT unless stated otherwise

Any usage charges above the allowance included in your plan will be invoiced separately

If a payment fails or an invoice is not paid within 14 days, we may suspend the service until the account is brought up to date. We will tell you before we do so.

We may charge interest on late payment at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998.

Changes to fees

We may change our monthly fees by giving you at least 30 days written notice. If you do not accept the change, you may cancel before it takes effect.

Term and cancellation

Unless your proposal states a minimum term, our monthly services run on a rolling monthly basis.

Either party may cancel by giving 30 days written notice. Email to [email protected] is sufficient.

Where a minimum term applies, it will be stated clearly in your proposal before you sign.

Setup fees are not refundable once work has begun.

On cancellation:

Fees already paid for the current period are not refunded

We will stop the systems at the end of your notice period

You may request an export of your contact data, which we will provide in a common format

Any telephone number we provided for the service will be released unless you ask us to transfer it, which we will assist with where the provider allows

What we need from you

To do the work, we need you to:

Provide accurate information about your business, services, pricing and availability

Give us the access we need to your accounts, systems and website

Respond to questions within a reasonable time

Review and approve work when we ask you to

Hold any licences, registrations and insurances your own business requires

If a delay is caused by us not receiving what we need, timescales move accordingly and fees remain payable.

Automated call handling

Where we provide an automated telephone answering system, you should understand and accept the following.

The system uses artificial intelligence. It will not be correct every time. It may mishear a caller, misunderstand a request, or fail to capture a detail accurately.

It is a tool for capturing and handling enquiries. It is not a substitute for your own judgement and it must not be relied on for anything urgent, safety critical, or where a mistake could cause harm or loss.

You are responsible for reviewing bookings and enquiries it produces, and for what the system says on your behalf once you have approved its configuration.

Where calls are recorded or transcribed, you are responsible for making sure your own callers are informed appropriately and for your own compliance with data protection law.

Third party platforms

Our services are delivered using third party software and telecommunications providers. We are not responsible for outages, changes, price rises or discontinuation of those platforms.

If a third party platform materially changes or ceases to be available, we will tell you and work with you to find an alternative. We cannot guarantee an equivalent replacement.

No guarantee of results

We will carry out our services with reasonable care and skill.

We do not guarantee any particular level of enquiries, bookings, revenue, reviews, search ranking or business growth. Any figures, examples or projections we give are illustrative only and are not a promise of results.

Intellectual property

Any work we create specifically for you becomes yours once it has been paid for in full.

Anything we bring with us, including our templates, processes, configurations, prompts and tools, remains ours. You get a licence to use it for your own business for as long as you are a client.

You confirm that any material you supply to us, including logos, photographs and copy, is yours to use, and you agree to cover us against any claim that it is not.

Confidentiality

Each of us agrees to keep the other's confidential information private and to use it only for the purpose of the engagement. This continues after the agreement ends.

Data protection

Where we process personal data belonging to your customers, we do so as your data processor and you remain the data controller. We will process it only on your instructions and we will enter into a written data processing agreement with you.

How we handle your own information is set out in our Privacy Policy.

Our liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, our total liability to you in connection with the services is limited to the fees you have paid us in the 12 months before the claim.

We are not liable for loss of profit, loss of business, loss of anticipated savings, loss of goodwill, or any indirect or consequential loss.

These services are supplied to businesses. If you are a consumer, your statutory rights are not affected.

Events outside our control

We are not liable for any failure or delay caused by something beyond our reasonable control, including power or internet failure, third party platform outage, telecommunications failure, industrial action, fire, flood, or government action.

Ending the agreement for breach

Either of us may end the agreement immediately in writing if the other:

Commits a serious breach and fails to put it right within 14 days of being asked to

Becomes insolvent or is unable to pay its debts

We may also suspend or end the agreement if we reasonably believe the services are being used unlawfully, or in a way that could damage our reputation or that of our suppliers.

Part 3: General

Complaints

If something is not right, email [email protected]. We will acknowledge it within 2 working days and set out how we intend to resolve it.

Changes to these terms

We may update these terms from time to time. The version published on our website at the time you engage us is the version that applies to your agreement. For ongoing services, we will give you 30 days notice of any material change.

Transferring the agreement

You may not transfer your rights under this agreement without our written permission. We may transfer ours if our business is sold or restructured, and we will tell you if that happens.

The whole agreement

Your proposal and these terms together form the whole agreement between us and replace anything said or written beforehand.

If any part of these terms is found to be unenforceable, the rest continues to apply.

A delay in enforcing any part of these terms is not a waiver of it.

Governing law

These terms are governed by the law of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.